LAVA HOODIE | Brown

Return Policy

Thank you for shopping with AMEKU! We want you to be completely satisfied with our products. However, if for any reason you wish to return an item, please review our return policy.

Right to Return

Right to Return

You have the right to return purchased items within 14 calendar days from the date of receipt, without providing a reason.

Returns will only be accepted if the following conditions are met:

The product must be in the same condition as when it was received.

The product must be closed and in its original packaging.

The product must not show any signs of use.

All tags and labels must remain intact.

The product must include all accessories, manuals, and original components.

The product must not be damaged or altered in any way.

The return must be made within the specified return period.

The receipt or proof of purchase must be provided.

The product must not be a non-returnable item (e.g., perishable goods, personalized items).

How to make a return?

If you want to make a return, please contact us:

Email: ameku.contact@gmail.com

Instagram: ameku.the.original

After contacting us, we will provide you with further instructions. Please remember to keep the shipping receipt – return shipping costs are covered by the customer.

Refunds

• Once we receive and inspect the returned product, a refund will be processed to your account within 14 business days.
• If the return conditions are not met (e.g., damaged items), we reserve the right to reject the return.

Product Exchanges

If you wish to exchange an item for another, please contact our customer service team at ameku.contact@gmail.com

Non-Returnable Items

• Custom-made products.
• Gift cards.

If you have any questions regarding returns, please don’t hesitate to contact us – we’re happy to assist!
The AMEKU Team

Order Processing Time

• All orders are processed within 1-2 business days after payment confirmation. (Does not apply to orders placed when products are out of stock).
  
• If you purchase a product from our website and it is out of stock, we will ship the purchased product as soon as it becomes available in our warehouse. The delivery time is approximately 14 days.
  
• In case of high order volume or unforeseen circumstances, the processing time may be extended. If this happens, we will notify you immediately about the delay.

Shipping Costs and Options

• We offer delivery within Poland and to selected international countries.
• Shipping costs are calculated during checkout based on the selected delivery option and destination.

Courier Services

We cooperate with trusted courier companies to ensure fast and reliable delivery:

• Domestic Deliveries: InPost

Tracking Your Shipment

Once your package is shipped, you will receive an email with a tracking number, so you can track your shipment’s status.

If you have any questions regarding shipping, please contact us at: ameku.contact@gmail.com
Thank you for your trust and happy shopping!